| Very disappointed in the rude and unprofessional experience I had with your staff Ethan
I called your store to cancel an online order last week, I spoke to Ethan last week as well, he said he will call me on Monday of this week to give me an update, I did not hear back
I called your store today to follow up, coincidentally, Ethan picked up, however this time, he is extremely rude, lecturing customers on the phone, cutting me off at every sentence I couldn't even finish speaking, then he continues to hang up on me, clearly frustrated as I have not been treated with respect, i don't think anyone deserves to be treated the way I was on the phone.
Through out his yelling at me, I tried to ask him if the phone calls are recorded because this is not appropriate, he said "yes it is and in Ontario im allowed to refuse you service", he continued to say "I'm working in customer services and get enough attitude". I replied by telling him "I am also at work while making this phone call"which he cut me off and said "that's your problem".
Now is that a rude remark? He said "THATS YOUR PROBLEM"
Is that what the staff should be saying to the paying customers?
I proceeded to ask for the store manager's name "Alex", I wasn't given a direct email or contact number to reach Alex.
I am so extremely disappointed by the behaviour of Ethan, I sincerely hope the phone calls that were made today November 27th at 1:45pm PST will get reviewed and handled appropriately.
I chose your com .. |