| ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ — 10
Lena is an absolute standout. From the moment I walked in she had this calm, eloquent way of connecting that instantly made the experience better than any visit I've had before. She took the time to walk me through the Sparks point system and explained how the partnership discounts actually work — something I've never fully understood in all my previous visits. That extra effort mattered.
As someone who manages customer experience for a large tech company, I pay close attention to engagement, clarity, and genuine care. Lena checks every box. Her communication, product knowledge, and ability to educate without overselling is exceptional. That's rare in retail. She went above and beyond, and it truly elevated the visit.
If I were recruiting for my own team, she'd be on the shortlist no question. Keep her engaged, keep her challenged, and definitely keep her on the team. She's a high-value employee and a real asset to Pop's |