| I've been coming here for at least a year now and I believe there's never been a truly bad experience ... until today.
While I was picking out what I wanted to buy, I get asked if I was a member. I thought it was an odd question since we weren't at the cash register yet so I thought nothing else of it and said yes. When I go to pay, I pass over my number so that I could get the member price. After a few moments I get told I'm not an Elite member, and would I like to sign up/continue getting the membership pricing. I was a little stunned for a moment as this was the first time I've heard of this. I'm told the membership is $35/year, and since you're here often it would save a lot of money. I left paying the full price for the product and said no to the upgrade.
Out of curiosity, I went to have a look on their website to see when they started this new program, wanting to know more about it. Come to find something shocking. The elite membership only includes flash sales, giveaways, and such.. the free membership with member pricing STILL EXISTS. I was told the only way to get the membership pricing was to pay for the new upgrade. If I didn't sign up then I would have to pay the regular retail price.
I was point-blank lied to. I'm a member and someone tried to scam me into signing up for a paid membership.
You have now lost a loyal customer and my friends and I will never be returning. |