| My husband and I are relatively new customers to this store as we recently moved to Chestermere. He had a fantastic experience the first few times he visited and made purchases, even excitedly telling me about how fancy and clean the store is, but his most recent visit was extremely disappointing. He purchased a Back Forty branded disposable which although we enjoy, we've encountered issues with two times previously. These disposables have a semi-frequent issue where they don't pull the concentrate through the coil properly, burning the coil. Sometimes you can fix it by warming it up enough but other times it's impossible to fix and will hit drier and drier every time (unusable by the 5-6th pull). We have had the two previous ones that had this issue replaced with zero return/exchange issues at other stores as they were aware that this happens with this brand. So, the day he purchased this (Monday or Tuesday I believe) he called the store to mention the issue and was told to "keep trying and bring it in when he can for a replacement if it doesn't work". So, after working overtime the next two days, he was finally able to bring it in. Keep in mind that we had not used it during this time as we very quickly realized that it had the common Back Forty issue and had other options for the time being. We kept the original packaging and receipt. So, when my husband brought the faulty dispo back in yesterday evening, the store took the faulty one (as required of course) and .. |