Logo image for True North Cannabis Co., St Catharines, ON

True North Cannabis Co.
92 Pelham Rd, St Catharines, ON
 
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Good prices. But weird customer service. The girl with the red hair today wasn't the friendliest person. I wanted flower & papers and before I could even tell her "i don't need the papers anymore" (because they don't sell Raws) she already left to the stock room I'm assuming? Then I paid in cash and she gave me the change and walked straight to the door to let me out while I'm still standing at the register, and I said "could I get a receipt" and she responded with "flowers can't be returned or exchanged and the receipt is on your account but sure" and I was shocked by that response cause usually dispensary workers are the nicest people EVER!!! And I said "can I not get a receipt?" And she responded with "you can but people never ask for a receipt for flower cause it's not returnable or exchangeable. I'm not sure if she thought I was trying to return used flower? or something but definitely my first unfriendly experience at a dispensary. I work in customer service and whenever a customer needs a receipt I just apologize instead of trying to justify why I didn't give it to her.
Review last submitted
Tuesday, June 24, 2025
 
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