| I'm disappointed by my recent experience at the store managed by Lisa. Despite being a loyal customer for a year, Lisa's sudden and inconsistent ID requirement, when no other employee has asked me for ID, led to a denied purchase. Despite presenting multiple forms of identification, including a photo, Lisa refused the transaction. This inconvenience raises concerns about customer service standards, prompting me to reconsider my loyalty. I believe a reevaluation of staff practices, including Lisa's, is necessary for the store's reputation |