I recently visited this location after being told I would receive 10% off my next purchase if I donated a coat for their coat drive. I brought in a coat as promised, but when I went to pay, the manager refused to apply the discount because my purchase was on sale. At no point was I told there were restrictions on the discount, and the salesperson who informed me about the promotion never mentioned that it only applied to regular-priced items.
To make matters worse, the manager couldn't point to any signage or terms posted in the store that specified this condition. If there are restrictions for a promotion, they should be clearly communicated upfront—verbally and in writing. Instead, I was misled and left feeling like my time and effort were wasted.
I will not be returning and will be taking my business elsewhere. Transparency and honesty are essential, and this store failed miserably on both counts.
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