Maaz Y
Please sign in to view favourite products, brands and stores shared by Maaz Y.
No account? Quick Signup.
My Products ()
My Brands ()
My Stores ()
My Reviews (1)
1.0 ★ ☆☆☆☆ |
Jun-23 |
|
Canna Cabana 14th St, Calgary AB |
||
| Thank you for responding to my review and addressing the concerns I raised about my recent experience at your store. While I appreciate your prompt response, I must express my disappointment with the explanation provided. I understand the importance of preventing bootlegging and ensuring the safety and legality of transactions. However, I believe there should be a distinction between customers who are actively purchasing and those who are simply accompanying others. In my case, as a non-purchaser waiting outside with my dog, the request for my ID seemed excessive and unnecessary. Furthermore, I find it disheartening that the staff member involved in the incident was portrayed in a positive light, while my concerns about their behavior were not adequately acknowledged. The fact that they held my girlfriend's cat while she retrieved her ID does not excuse their confrontational and threatening demeanor towards me. It is essential to prioritize consistent and respectful customer service for all patrons, regardless of their role in a transaction. I appreciate your store's pet-friendly policy, as it is indeed a positive aspect of the customer experience. However, the focus of my review was not on the store's pet-friendliness but rather on the unprofessional conduct of your employee. As a loyal customer, I hope that you take my feedback seriously and consider it as an opportunity to improve your customer service standards. Consistency, respect, and professionalism shou .. | ||
e w e e d p r o