Tinker T

Tinker T

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1.0 ★ ☆☆☆☆	Sep-25
Fika Local Lakeshore, Toronto ON
Lol - flabbergastingly poor customer service. Way too uptight for a cannabis store. CS is not easy so one subar experience is not at all a big deal but when it happens twice in a row... well, basically I won't be returning. First experience - I had a larger purchase and made a mistake by pointing to the incorrect item in one instance. I already cashed out but right after I noticed I got the wrong item. I explained this to the guy behind the counter who went from 0 to 100 and angrily said "but that's what you pointed to!". I apologized, said my bad and that I made a mistake but wanted a different bag. By the way, both bags look identical to each other and are the same size but contain different amounts. The guy sighed loudly and then went to grab the other item in order to complete said exchange. All was done in under one minute but the whole time he was seething and puffed out loud to himself a few times. Second experience - dealt with a different person altogether - I signed up for a membership with FIKA previously but changed my mind since and asked to have my membership deleted. The guy said not possible, he tried but the system wouldn't let him do it. He gave me a number to call instead. I made a mild critique about corporate culture - in terms of setting up bureaucratic hurdles to cancelling memberships and wanting to hoard private info - but the guy's response was so defensive, antagonistic and souless, as if I was speaking to an A.I. corporate shill, that u ..

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