I had an extremely disappointing experience at the Canna Cabana Beltline location in Calgary. I strongly recommend double-checking your orders when making online purchases, as there is a high risk of errors. In my case, they refused to fix an issue once I left the store, which is unacceptable.
Additionally, their return policy is extremely rigid and poorly communicated. Despite the fact that they keep customer purchase histories on file, they will not accept defective product returns unless you have a receipt—something they never disclosed at the time of purchase. To make matters worse, when I raised my concerns, they pretended to call a manager, but it was clear nothing was being done to resolve the situation.
This was by far the worst customer service experience I've had. I will not be returning to this location, and I advise others to be cautious when dealing with their policies.
I won't visit the Beltline location on 11th anymore!!
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