Aaron
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1.0 ★ ☆☆☆☆ |
Nov-25 |
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Dank Cannabis Dispensary, Okotoks AB |
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| Unresolved Payment Issue and Poor Customer Service. I placed a delivery order with Dank Cannabis Okotoks and paid the driver in cash upon arrival, including a tip. I signed on the driver's device, received my product, and everything appeared to be in order. A few days later, I received a call from the store claiming that I had not paid and that I needed to settle the bill. This was extremely concerning, especially because their own website instructs customers to pay cash for all deliveries. If I hadn't paid, I would not have received my order in the first place. After explaining the situation, the staff member told me he would "look into it." I never received any follow-up, clarification, apology, or acknowledgment that the issue was resolved. The lack of communication, accountability, and professionalism was disappointing and stressful. | ||
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