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StarMy Reviews (2)
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1.0 
★
☆☆☆☆
 Jan-25 Edit
Cost Cannabis, Calgary AB
Unbelievably bad experience. Your pricing system overcharged me by $20, and when I offered exact cash to fix the problem, the employee on duty refused and made me stand outside in -20°C while they fumbled with the system. To make matters worse, when I (understandably) became upset, this same employee escalated the situation by threatening to call the police. Their behavior was completely unprofessional and unacceptable. It's unfortunate, as my overall experiences at this store have been fine until now. After tonight, I doubt I will come back—certainly not if this employee is present. ###Response to earlier reply from store: Oh, the temperature? Sure, it was cold—freezing, in fact. Glad you confirmed that part. Doesn't change the fact that your pricing system was a mess, you refused exact cash, and asked me stand outside in -20°C while you fumbled around. The cold just makes it worse, don't you think? And threatening to call the police because I was upset? Pretty thin ice for customer service, wouldn't you say? Not fake—just a freezing cold disaster.
 
1.0 
★
☆☆☆☆
 Jan-25 Edit
Cost Cannabis, Calgary AB
Unbelievably bad experience. Your pricing system overcharged me by $20, and when I offered exact cash to fix the problem, the employee on duty refused and made me stand outside in -20°C while they fumbled with the system. To make matters worse, when I (understandably) became upset, this same employee escalated the situation by threatening to call the police. Their behavior was completely unprofessional and unacceptable. It's unfortunate, as my overall experiences at this store have been fine until now. After tonight, I doubt I will come back—certainly not if this employee is present. ###Response to earlier reply from store: Oh, the temperature? Sure, it was cold—freezing, in fact. Glad you confirmed that part. Doesn't change the fact that your pricing system was a mess, you refused exact cash, and asked me stand outside in -20°C while you fumbled around. The cold just makes it worse, don't you think? And threatening to call the police because I was upset? Pretty thin ice for customer service, wouldn't you say? Not fake—just a freezing cold disaster.
 
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