Edit to response:
Well, your insecurity is showing. I'm not from a competitor, I work for the city. Your staff are often to high to help, but I've seen them jump to action if an attractive young lady comes in. I've seen them ignore 2 or 3 other customers, including myself, to flirt. So the "hate" you're feeling, is a reflection of the customer service your staff are offering. It's simple, do better and learn to take critism.
Original Post:
Prices are a little high, selection is okay, but the staff are usually to high to help in any capacity, or they're just dismissive. The male staff will eagerly help cute young girls, but ignore everyone else. There's zero professionalism with how they run that place, overall very dissatisfied.
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