I've been a regular customer at Canna Cabana in Canmore for the past couple of years and have always had positive experiences until today. I went in to buy a single joint, something very straightforward. About seven minutes later, I came back to purchase a box. This time, another staff member, who had been present the first time, told me they couldn't sell to me because they "felt uncomfortable" and assumed I might be buying to sell to someone else.
Honestly, this felt like an unfounded accusation and completely unfair. I had valid ID, as always, and there was no reason for them to jump to such a conclusion. It was an extremely unpleasant experience, especially since I've always trusted this store and felt welcome in the past.
The customer service was terrible on this occasion. Two women, likely around thirty five years old, were working at the time. I've never had issues with the previous staff, but these employees left a very negative impression. As a Canna Cabana member, I expect more professional and respectful treatment.
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