I've been going to this store every other week since it opened. Today, I called and often have an employee hold a product I'm interested in if I can't get there until later and they're short on supply online. (I can't place an online order if there aren't many left of an item.)
Anyway, I called today and spoke with someone who must be new, but I was told they can't reserve product for the first time in years.
I'm not sure if this is a recently implemented policy or if this person needs a refresher on customer service.
As one of your best/most frequent customers, I was unhappy about this.
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