Jesse L

Jesse L

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1.0 ★ ☆☆☆☆	Nov-25
Aces Cannabis, Hawkesbury ON
I am writing to file a formal complaint regarding the conduct of Ethan, an employee at your store. The interaction my girlfriend experienced during a recent phone call was not merely unprofessional — it was entirely unacceptable for any business that values its reputation or customer trust. She contacted your store for a simple update on an order placed just two weeks ago. Instead of receiving assistance, she was met with an employee whose demeanor was openly rude, dismissive, and unnecessarily confrontational. The tone used, the lack of basic courtesy, and the refusal to provide clear information demonstrated a level of behavior that raises serious concerns about your staff training, oversight, and customer service standards. Incidents like this are not isolated "bad moments." They reflect directly on your brand, internal culture, and management priorities. When a frontline employee speaks to customers in this manner, it communicates that disrespect is tolerated — or worse, normalized — within your organization. I am documenting this incident in detail. Should issues of staff conduct remain unaddressed, I will have no choice but to elevate this matter to consumer reporting channels and outline the experience publicly so other customers are aware of the service environment your store currently allows. I expect acknowledgment and follow-up on this matter within a reasonable timeframe.

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