Joe G
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My Reviews (1)
3.0 ★★★ ☆☆ |
Feb-23 |
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Canna Cabana 32nd Ave, Calgary AB |
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| Technicle error. Feb 1 2023 11:50am Tried to use the NEW electronic kiosk and the first transaction went through but the receipt did not print and did not populate at the tills POS system. Thankfully the designer and installer were there. It seem like no one really wanted to help us as I believe they though we might be trying to scam them, because after the payment the kiosk screen went back to our cart showing our order not competed. So I tried showing the installer and the till operator our back transaction and was told there was nothing they could do without a receipt or a order on the POS. So to prove us right I made another exact transaction right in front of them and it did the same thing. So now we have two store rep witnesses and they are both at a loss of what to do. How embarrassing at this point for the staff, but for myself too because now there is a few people in the line up. So the installer gets on the phone with someone and the till is helping out another person, he explained the situation on the phone and then handed the phone to the checkout counter, then she was giving the ok to give us our product and a refund. I gotta say the staff did the best they could in a very difficult situation. I just wish they had a system other than me having to make another transaction to.prove the system is broken. Idea is good definitely has bugs that need to be worked out! | ||
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