I used to exclusively go to this store. Sadly the former manager was moved to a different store a week or two ago.
The new manager makes you feel like a number and seems to have no concern for customer retention. I have been getting a 10% discount for years, which the new manager will not honour, blaming it on "corporate".
This is interesting since nothing changed until she took over. Isn't that convenient?
When I mentioned I will take my business to Cana Cabana, her response was "okay bye!" with immense condescension in her voice.
I have been visiting this store for about 5 years, at least 3 times per week. Due to the new manager's inability to provide customers with a good experience, I'm unlikely to return.
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