I ordered a vape from here, less than 5min later I emailed them and asked to cancel my order (following their cancelation/return policy well within its parameters) because I realized I made a mistake; they never got back to me and about a week later I got an email from them that they just processed and sent out the product.
I sent another email and said I had asked to cancel the order, and that what they were doing was a fraud/scam essentially, and re-iterated that I won't be signing for the item when it arrives since it required a signature, and that they need to get back to me about my return/refund. I was ignored, and so a few days later I called the corporate office.
A man answered and took down all the information and said he'll get it to the right people immediately and I'll hear back within a day, and since I had records of everything, everything was taken care of. I waited half a week, still nothing, and with the package being attempted to be delivered daily.
I called again, and this time told the woman representative I was connected with after I explained everything that I will be starting a dispute through my bank if I don't get a call back from their refund//relevant department that day, and she profusely apologized and said I'll be contacted within an hour.
They never got back to me, and for a couple weeks now my bank dispute I began has been processing. This company is scummy, simply put, posers and liars and interested in putting money before peop ..
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