Brooke R

Brooke R

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1.0 ★ ☆☆☆☆	Mar-25
Cost Cannabis, Brantford ON
Bad experience and I am extremely disappointed. I have been a customer at this location for over a year now and have never had anything bad to say up until my most recent visit. I had purchased a disposable as I have in the past and this time I was experiencing issues with the product making it unuseable, so I went into the store and spoke to the gentleman behind the desk about it. He tried to troubleshoot the issue and told me that the problem should be solved, but I went home and the same issue kept happening. He told me that if the issue happened again to try some solutions he had suggested, but after multiple attempts, nothing worked. I went back in again to speak to someone about the issues I was having, and they just suggested the same solutions. I expressed that this hadn't worked the last time I had come in and I had tried it at home numerous times and the problem persisted. Instead of offering an exchange as I had not used the product because of the issues I was experiencing, He told me there was nothing else he could do and that I was just deal with the problems I was having with the product. The customer service I received was horrible and having been a longtime customer I would've thought they would've been more willing to find a solution to keep me coming back.

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