Laurie L

Laurie L

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1.0 ★ ☆☆☆☆	Jan-25
Value Buds Belmont Town Centre, Edmonton AB
Yesterday we went in and dealt with Emily & Kendra. Right off the hop the assumed we did not have valid ids. Gave us snotty and rude behaviour asked for everyone in the car for their ids. With aglc we were informed you can only id the people entering the store. First red flag then when we did provide proof of identification they denied our sales and said we had a bad attitude. Since when was there customer service representatives allowed to deny sales based on attitudes no foul language was used nor was there any attitudes except the employees making us jump through unnecessary hoops to consume what we went there to buy. We were regulars probably will never be back. Felt very discriminated against mainly because there was no issue until the employees assumed. Maybe some retraining in policy and procedures as well as some customer service training will help the girls with more successful returning customers.

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