avery
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1.0 ★ ☆☆☆☆ |
Jan-25 |
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Endo Cannabis, Barrie ON |
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| got a dab cart to find out it didn't work at all. when i called to ask how to handle it i was told to reach out to the company on the packaging. when i tried to do that i found out the email, phone number and website didn't exist. once i called back to let the owner know and ask if he could give us a refund or replacement he said no, and that he'll call us back in a couple days with an answer on who to contact so we could spend more money to mail the broken cart to someone else? (and that it would take a while) i was then told i shouldn't have opened the packaging if i wanted a refund as if i would've known it was broken. zero customer service skills. never had a dispensary tell me they couldn't help with a broken product and leave me with no option for any kind of compensation. in response to your accusations: i could bring the cart in to you tomorrow and show you that it is unused and doesn't work whatsoever. couldn't even tell you if i like the flavour cause i haven't tried it. also like i said on the phone i tried to send an email to said email id and it says "please enter a valid email address" which i can also show you. as for the discount you are correct, it was kind of you to offer a discount thankyou but refusing compensation for a broken product you were so quick to give a discount on seems like you have other motives. either way accusing me of lying and repeating the same thing i already told you doesn't work just further proves my point of zero customer .. | ||
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