Nabi B
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1.0 ★ ☆☆☆☆ |
Jul-25 |
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Nor-Villa Motor Hotel, Winnipeg MB |
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| Very Disappointed - Left Without a Place to Stay I had a truly upsetting experience with Booking.com and Nor Villa Hotel. I booked a room for the night of July 21st and received a confirmation, so I expected everything to go smoothly. But when we arrived, we were told there were no rooms available, even though the hotel was still listed as bookable on the platform. Nor Villa staff were not helpful or professional at all. Instead of offering a real solution, they tried to upsell us an "executive room" for $600 a night, in a small, old building that smelled musty and looked run-down. It felt like a scam, honestly. I contacted Booking.com immediately and they eventually sent a confirmation for an alternative hotel — but it didn't arrive until 5:17 AM the next morning. By then, it was too late, and I had no choice but to spend the night in a parking lot. It was incredibly stressful, disappointing, and totally unacceptable. What's worse is that even after reporting this, I've received no proper apology or compensation from Booking.com. I've used the platform many times before, but after this experience, I no longer trust it. Be careful, confirm with the hotel directly before relying on Booking.com's listings. | ||
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