Perry B
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1.0 ★ ☆☆☆☆ |
Jun-25 |
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BC Cannabis Store, Delta BC |
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| I just had a horrible experience at this store. I brought back a second cart that stopped working from the same brand within a few days. Same problem with both. When I went to the store to get an exchange I was told that since its less then half that I had to contact the manufacturer. To which I asked, can you assist with that. Their manager, Harsh or Harg said no they cant. When I asked for a regional managers phone number I was told he cant give it to me. When I asked for head offices number I got the same response. As I pulled my phone out to start looking for it myself, he grabbed the pack and all of a sudden he can contact the manufacturer now... the manufacturer told me to contact them independently and they would help me out. I said thanks and told the manager that I wasnt upset at him personally and he said "well it felt personal but its okay its all business" with a smirk. If your in the customer service industry, maybe don't put people in positions of power where they'll turn the rest if the staff into versions of themselves. Unless this is just what we should expect from BC Cannabis Stores. Lets see if anyone from head office actually reaches out. Do you actually care about clients? Or just doing your 9 to 5 as miserably as possible. | ||
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