It seems I'm not the only one affected by their terrible customer service. As a regular customer, I noticed that the item I purchased this time had quality issues compared to what I bought before. However, there is an African Canadian lady's attitude made it feel like I was trying to take advantage of the policy. It was my first time requesting an exchange, and it will also be my last time shopping here. Congratulations, you've just lost another loyal customer—there are plenty of other stores on Kingsway.
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