bella r
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1.0 ★ ☆☆☆☆ |
Jul-25 |
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Canna Cabana Sudbury, Sudbury ON |
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| I really didn't want to have to leave a negative review, but clearly I'm not getting results any other way. Do not use the self-serve kiosks at the Canna Cabana in Sudbury. The staff encouraged me to try it, but it ended up stealing my money. On June 11th, 2025, I visited the store and decided to use the kiosk to save time. I completed a transaction for $70.91 and the payment was approved on the debit terminal, but the kiosk lost connection or glitched and didn't register the order. The transaction didn't go through the POS system at all. I immediately told the staff. They checked and confirmed they had no record of the purchase. Another customer overheard and mentioned the same thing had happened to him, but his funds were reversed in a day or two. I left my contact info with Josh, who was polite and professional, and he assured me it would be taken care of. I ended up placing a separate order with him at the counter and went on my way. A week passed, still no refund. I went back to the store and was brushed off with "just wait a few more days, maybe it's your bank." Well, it's now July 23rd, and after multiple visits and leaving my contact info several more times (including again with Josh), I'm still out $70.91 with zero follow-up. This is absolutely ridiculous. I paid for your exclusive membership, and this is how customers are treated? Do better. I want my money back. | ||
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