Tammy G

Tammy G

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1.0 ★ ☆☆☆☆	Dec-24
Canna Cabana Parsons Rd, Edmonton AB
Updated review! DEC 22, 2025 This has been my go to store for over a year. The last 6 months, I've seen constant employee turn over. Almost every time visiting the store, almost always a different employee behind the counter. My review though is about their customer service in the respect to returns/exchanges. I understand that they have a 2 week return or exchange policy, BUT it should not include defects from the supplier or manufacturer! I was 6 days past my 2 weeks before realizing that my item was leaking everywhere. Not my fault, it is a supplier/manufacturer issue. They would do absolutely do nothing for me! This item was almost $60 and no refund or exchange. All I was told was to try and contact the supplier/manufacturer myself. I've been in Retail for over 35 years and I've NEVER recommended to my customers that it was their responsibility to contact outside the store due to a return/exchange for valid reasons. I'm pretty sure this is a valid reason. Due to the reason(s) listed above, I don't feel this company is a proper fit for my needs anymore. In the future I will be going to a different company for my 420 needs. As an Elite customer with Canna Cabana (now a previous Elite customer), I expected better customer service! I'll honestly say, I'm very disappointed. Previous review - 1 year ago (Dec 2024) Great staff, very informative and knowledgable about all products in the store.

5.0 ★★★★★	Mar-23
Fire & Flower Cannabis Co., Beaumont AB
Staff here in the Beaumont, Alberta location are very educated on everything so far that I've had questions on, great at suggestions on add ons that really make a difference on what choices youre making, also depending upon what you'll be using it for, example: Partying, studying, chillaxing with friends, a special night out etc., etc., etc. Right Zachary B. lol..... The Beaumont store absolutely rocks.

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