Muin E

Muin E

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5.0 ★★★★★	Sep-23
Lux Leaf Cannabis, Calgary AB
Poor Customer Service and Lack of Accountability My first experience at this cannabis store seemed promising. I clearly communicated to the employee that I was in search of 1g vape cartridges. However, my satisfaction quickly turned to disappointment when I got home and discovered that one of the cartridges was actually 1.2g, making it incompatible with my vape. When I went to return the item, the "manager" refused to issue a refund, claiming that refunds are only possible for defective items. She offered no solutions for the mistake and seemed uninterested in helping me resolve the issue. When I asked to escalate the matter to the owner, she took my contact details but made it clear that she was too busy to address my concerns, especially when a new customer entered the store. She simply tossed my contact information aside and moved on, making me feel utterly dismissed. What struck me the most was the complete lack of respect shown by the manager. At one point, she even retorted, "I'm not going to do this right now with you" when, at the time, I was the only one in the store. Now I'm out $50 for a product I can't use, and the level of customer service I received was incredibly poor. I've never felt so disrespected and swindled by a company before, especially one in the cannabis sector, where customer service should be a priority. Edit/Update: A couple of days after my disappointing experience, I spoke with Aaron, one of the owners of Lux. Aaron went above and ..

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