M M

M M

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1.0 ★ ☆☆☆☆	Apr-25
Canna Cabana, Toronto ON
I had a very disappointing and upsetting experience at this store. I purchased a product that broke at the joint and shattered, making it completely unusable — this was not due to packaging, but a fault with the product itself. I spoke with the manager, who initially agreed to provide a refund if I returned the item. I came back with the broken product, receipt, and packaging, but the manager became rude and uncooperative. When I politely asked for her name so I could file a formal complaint, she refused — and shockingly, called the police on me simply for making that request. This was completely uncalled for and incredibly unprofessional. I have photo evidence showing the broken product, receipt, and packaging, and I took these photos inside the store. I also encourage you to check your security cameras to review the situation. The way this was handled was unacceptable, and I will be sharing this experience formally. I cannot recommend shopping here due to the poor product quality and the disturbing customer service I encountered.

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