Abel B
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1.0 ★ ☆☆☆☆ |
May-25 |
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BC Cannabis Store, Burnaby BC |
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| Today around 6 PM, I had one of the most rude and humiliating customer service experiences I've ever encountered. I approached the cashier, a dark-skinned woman, and asked for product recommendations as I was feeling genuinely unsure about the options. When I noticed the item she suggested had a higher CBD percentage than I was looking for, I politely asked if she could show me something more in line with what I had seen earlier while browsing. At that point, I felt so uncomfortable that I simply agreed to purchase what she showed me, just to end the interaction. As I was completing the transaction, she said to me: "You clearly knew what you wanted, don't ever ask for recommendations if you already know it." I was shocked and hurt. Even if she was having a bad day, there's no excuse for that level of dismissiveness and hostility toward a customer simply asking for help. I walked away feeling deeply disrespected and uncomfortable. This experience has left such a negative impression that I won't be returning to this store again. | ||
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