Lorenzo B
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3.0 ★★★ ☆☆ |
Jul-25 |
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Canna Cabana Sudbury, Sudbury ON |
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| I'm honestly disappointed that it's come to this, but after weeks of being ignored, I don't know what else to do. Hopefully this gets someone's attention. On June 11th, 2025, my girlfriend tried using one of the self-serve kiosks at Canna Cabana in Sudbury. The store was busy, and a staff member suggested the kiosk as a faster option. She placed an order and paid $70.91 with her debit card. The machine approved the transaction, but the kiosk never processed the order. It just sort of froze and didn't connect to the system. She immediately told a staff member. They couldn't find the transaction in their POS and confirmed nothing had gone through. Another customer nearby said the same thing had happened to him before, but that it was refunded a day or two later. One of the employees, Josh, was helpful and professional. He took down her contact info and told her it would be resolved soon. She ended up placing a separate order at the counter and we left, assuming the refund would come through. Well, it didn't. Days passed. Then weeks. We've been back to the store multiple times and have spoken to several staff members, including Josh again, but nothing's changed. No one has followed up, no one has processed a refund, and she's still out nearly $71. For a company that pushes paid memberships and convenience, this has been anything but. It's been well over a month now. Someone at Canna Cabana needs to step up and make this right. Edit: Approximately 12 hours after p .. | ||
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