Dima P
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Dima P

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1.0 
☆☆☆☆
Jun-25 Edit
The Oz Store, Ottawa ON
Terrible treatment of loyal customers. I've been shopping here regularly for over a year since moving downtown. Today, I was short 25 cents on a $9.60 purchase and asked to use my 400 loyalty points to cover the difference. Not only was I refused — I wasn't even allowed to speak with a manager. No effort, no options, just "no." After being a consistent customer for this long, I expected at least some basic respect. I left the store feeling ignored and dismissed. I won't be coming back.
 
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