Ryan W
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1.0 ★ ☆☆☆☆ |
Mar-25 |
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Canna Cabana, Calgary AB |
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| Bought 2 vape cartridges on Feb 14, one worked, one didn't. I was told that if it didn't work I could come back to return it when I bought it. Came back on Feb 20, Charity told me that I wouldn't be able to return it, because it had been "too long" since I bought it. When asking how long it would've needed to be in order to return it, Charity said "two days is our max." She also recommended that I try the cartridge in the store after I buy it to make sure it works. So I left, emailed customer service because the return policy isn't anywhere online, and they told me I could return it within 14 days if it is a defect. I returned and once I showed the email to Charity, her demeanour changed completely and acted as though she didn't tell me 10 minutes before that I wouldn't get to return it. Since then my wife and I drive to the Marlborough location because they respect and don't lie to their customers. Attached is the email with the return policy if Charity or someone else tries to say they "don't do returns". | ||
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