Our core values of family, philanthropy and community will translate across the day to day operations and ongoing engagement with the community.
We at Imagine Cannabis Co will provide consumers with a boutique buying experience that is warm, professional, trustworthy and with a high level of service. We will ensure that our retail stores will be a leader in delivering secure, safe and responsible access to legal cannabis. We undertake to be committed and positive members of the community by supporting local businesses and community needs. Imagine Cannabis Co will also become members of the local Community Association to stay engaged.
Philanthropy and family are both important elements of a successful business. The founders have volunteered, donated and given back to their local communities in a strong way. Harp Hoonjan is on the board of the Peace Arch Hospital Foundation (for the past 6 years) and has supported various charitable organizations such as the Ride to Conquer Canada Foundation as well as the BC Children’s Hospital Foundation.
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Jada was absolutely amazing and such a pleasure to talk to. she's so incredibly helpful and sweet while creating such a warm and pleasant and comfortable environment. 10/10 would recommend talking to her if u need help with anything or need advice.
I've gone into the store a couple of times not really knowing exactly what I wanted, but Nish, the bud-attendant, was so nice and informative every time. She took the time to explain different options and helped me select the right products based on what I was looking for. I never felt rushed or pressured, and she made the whole experience comfortable and easy. Great customer service—I'll definitely be back!
I came in on November 21 2025 to purchase a cartridge. The lady that was helping me sold me a disposable vape instead of the cartridge. I noticed that after I left the store so I went back in the store (the newton location) and let her know that she sold me the disposable vape instead. She then said she has refunded me for it ($49.08) and that since I used a debit card it will take 3-5 business days to come back in my account. She then charged me for the cartridge, the thing that I initially wanted, and I used my MasterCard then.
I went back in to the store a week after because I still never received my refund. I explained to another lady what had happened and that I still never got my refund of $49.08 back. She said on her end that it says refunded and that she can't do anything about it because we need to give it more time. She said to give it another week and it should be in my account and if not then to come back and then something can be done.
A week after that, I went in again because I still never got the refund. I explained to the girl that was helping me what had happened and I never got my refund back in my account. She goes to her manager that was on shift I guess, to let him know. Then she comes back to me and said that they will have to contact finances, and that they will get into contact with me after they talk to finance, and to give them a couple of days for that.
And no one tried to get a hold of me and it has been a week after that.
I went in t ..
Amazing experience! The store is well organized, with great service and high-quality products. I was helped by Jada, who was absolutely exceptional — very polite, attentive, and professional, always with a smile. She is also beautiful, charismatic, and truly makes you feel welcome. Service like this really makes a difference. I will definitely be coming back and highly recommend this place!
Amazing experience at Imagine Cannabis! The store was clean, welcoming, and well organized. Jada was incredibly helpful, knowledgeable, and patient — she really took the time to understand what I was looking for and made great recommendations. Her friendly attitude made the whole visit comfortable and stress-free. Customer service like this is hard to find. I'll definitely be coming back and recommending this place to others!
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