Ignite Community. Spark A New Culture. Elevate The Standard.
WHO WE ARE
Our mantra has always been the same – to approach cannabis in a socially responsible manner, ensuring we’re providing our consumers with the best products, information and customer service to guide your cannabis experience.
We’re avid learners, caring community members and changemakers. We’re a company committed to bringing on passionate individuals who are willing to lean into a new industry with enthusiasm and a strong desire to learn, and we like to have a little fun along the way.
How we live it:
- By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge.
- By curating a diverse, inclusive and supportive environment. We recognize passion, expertise and a willingness to take on new challenges.
- By going above and beyond to deliver an unparalleled in-store experience through exceptional care and expertise.
Vision:
To be known as the absolute best place to work and the most valuable and recognized cannabis brand with a cult-like following. We will set the worldwide standard for cannabis customer experience and employee satisfaction.
Absolutely Terrible Customer Service & Misleading Return Policy
I've been a regular customer at the Four20 on Whyte Ave, spending roughly $300–$400 per month here, and after this experience I will not be returning.
I was sold a defective vape and was explicitly told by the employee who sold it to me to keep my receipt in case there was an issue. He clearly stated I had TWO WEEKS to return it if it was defective.
Two days later, the vape is clearly not working properly. I return to the store with the receipt, expecting a simple exchange. Instead, I'm met with attitude, excuses, and zero accountability.
The same employee who sold me the vape was there — and suddenly everything he told me before didn't matter. He was visibly annoyed, unhelpful, and kept making excuses to avoid replacing it. No solution offered. No effort to help. Just dismissive behavior, as if I was the problem for trying to return a product that NEVER worked.
So let me get this straight:
• You sell me a defective vape
• You tell me to keep my receipt
• You tell me I have two weeks
• I come back in TWO DAYS
• And you refuse to help?
That's not a return policy — that's misleading customers and hoping they won't push back.
For a store I've supported consistently and spent hundreds of dollars a month at, this level of customer service is unacceptable. If you buy a vape here, be warned: once they have your money, you're on your own.
Plenty of other shops on Whyte Ave that actually stand behind wha ..
absolutely love coming here, I always hope that Sarah is working because we have the best conversations and I feel comfortable asking questions because I know I won't be judged. I get great deals here and the staff is so kind and fun, people here genuinely seem to love their job and know about what they do
Last night was phenomenal service, the lady and gentleman there last night is extremely knowledgeable and helped everyone in our group last night, it was all fun, filled with laughs and she gave us really good advice, made us all laugh and leave knowing we were in great hands, and it had us all enjoying a good night. I'm very happy we checked out this store.
This is my favourite store, and I'm a regular customer, usually stopping in once a week or every couple of weeks. I've always appreciated the friendly and knowledgeable staff, which is why I keep coming back. However, my recent experiences with a newer employee (working around 5 p.m. on October 24) have been very disappointing.
I've been helped by this person a few times now, and each visit has left me uncomfortable and frustrated. Their customer service feels cold and judgmental — they've made unnecessary comments about AGLC protocols, insinuating I'm doing something wrong in certain circumstances (like giving her my ID or putting things in my bag after purchase??). She's also made a number of comments on how long the transaction was taking, and that she wanted me to be quicker as she had other customers to tend to. It often feels more like an interrogation than a friendly interaction.
In previous visits, they've also responded to product questions with condescending remarks and tone, using phrases like "obviously," which comes across as extremely rude. My partner even noticed the same behavior unprompted during our last visit.
I rarely leave reviews, especially negative ones, but I think it's important to mention when something happens (multiple times) and affects the great reputation of a place I genuinely enjoy. The rest of the team here is amazing — welcoming, professional, and always helpful — but this particular employee does not reflect that standard. If ..
Visited the other day and had the pleasure of being greeted and educated by Brent. He was so attentive to what we were looking for and our experience. My mom found Brent super approachable and didn't feel awkward with any questions she had. He was super helpful, 10/10 service. I would highly recommend this location as they're super educated and have a great assortment of options! Great visit, can't wait to go back.
Dispensaries
Location Unknown
Cannabis Products
Brands / Producers
Cart / My Orders
Account Profile
Store Management
List View
(780) 670-0160
Send an Email
Store Website
Pre-order Items
Nearby Stores
Compare Dispensaries
on your browser bar and 
