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I have ordered here a few times before, and it usually goes well, but today I spent 30 minutes trying to place an order online. It wouldn't accept any of my payment methods, no matter how many times I tried and confirmed all of the information. There was nothing wrong on my end, as I just went to a different local dispensary's website, and it checked me out just fine on the first try. I called to ask if there was any way they could help me work around this issue so that I could still place an order with them, and they weren't willing to provide me with any solutions. Unfortunately, you have lost my business due to this.
Its great service here usually, rather disappointed today. I've been shopping here for awhile now weekly, and I'm always told to save my packaging incase I need a refund. The vape I purchased from here malfunctioned and burned all of the product inside, I attempted to return it with original packaging and was told that its actually full and not empty, despite me looking at the clearly empty cartridge. the employee asks me to take a hit of it and i do, it tastes like burnt plastic and weed. I'm told the best he can do is give me a 20% discount on my next purchase because it clearly works fine and is still full (it was empty and burnt). he also tells me that he knows these products are faulty and people have issues with them all the time: "its hit or miss" yet they still sell them to their customers and still wouldn't replace my purchase. The employee was very helpful and nice but the service was not satisfactory.
Been buying from here for years and they have great selection and stuff. But last two times I bought including today I've been getting less than what I bought and what I'm paying for. I measured this time with a scale on how much I've been given which is 2 grams, I buy 3.5 g.
Easily one of my favourite dispensaries in Oshawa for the staff. Everyone's always friendly and happy to answer questions or provide suggestions and the vibe is always fantastic. Depending on the day I'll sometimes use the self serve stations, but if I see Owen in particular at the counter I go right over - he's literally never steered me wrong and every recommendation he's ever given me has been exactly what I'm looking for! Thanks for the help today Owen and Tyrell!
I have been going there for years and Owen has been fantastic. He is very knowledgeable and friendly
Great customer service
Keep up the great work Owen!