Ignite Community. Spark A New Culture. Elevate The Standard.
WHO WE ARE
Our mantra has always been the same – to approach cannabis in a socially responsible manner, ensuring we’re providing our consumers with the best products, information and customer service to guide your cannabis experience.
We’re avid learners, caring community members and changemakers. We’re a company committed to bringing on passionate individuals who are willing to lean into a new industry with enthusiasm and a strong desire to learn, and we like to have a little fun along the way.
How we live it:
- By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge.
- By curating a diverse, inclusive and supportive environment. We recognize passion, expertise and a willingness to take on new challenges.
- By going above and beyond to deliver an unparalleled in-store experience through exceptional care and expertise.
Vision:
To be known as the absolute best place to work and the most valuable and recognized cannabis brand with a cult-like following. We will set the worldwide standard for cannabis customer experience and employee satisfaction.
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Tried to phone to call to buy a gift card as I'm from Ontario but after ten minutes in an auto call system I was disconnected.
Every time I come here, there's a sign in the window 'back in 5'. The person working always seems stoned and isn't really able to provide recommendations. Better off walking up 29th St to the other weed shop, at least they're friendly there and actually want to sell you stuff. I've been waiting 3 minutes outside already, we'll see if there's anyone working in the next 2 min.
Update: I read the last review so here is some info for management: as the posting will show, it is September 29th and it is now 7:26pm. I have been waiting for 6 minutes. Another customer has shown up and left already, so you are about to have lost 2 sales while your staff is doing whatever they please.
After 10 minutes, a girl came to unlock the door, I asked her what was on sale and she recommended some of the more expensive products. I told her I want to know the price but she still didn't recommend anything cheaper. I asked for aenu she said use the iPad so I did, found something at the price I was looking for but the product she pulled was a different price, she said there is indica or sativa but what I picked from the menu was a hybrid. She insisted they didn't have it even though the iPad said there is 5 in stock, so after a total of 20 minutes, I left without buying anything. I won't be back, even if it's on my way, which is the only reason I tried to stop in today.
Generally they are fine. But this is the 4th time i've shown up with a sign that says be back soon. I've waited between 20 and 40 min. At least state when you will be back so I can decide if waiting is worth my time. I don't have a car so this is a huge inconvenience and the only one close to me.
Tried delivery... 4 hours after it was supposed to arrive I got a call saying they would delivery. (after I called to remind them) No refunds on delivery purchases means I had to wait for this delivery the entire day or loose my money. I had picked the specific time frame because I have other things I needed to do in the day... Not great customer service at all.
Friendly attentive employees, a good selection
I love the delivery service.
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