You're Always Welcome At Canna Cabana!
Here at Canna Cabana, we’re all smokers too: that means we know what makes or breaks the best bud. For over ten years (that’s right, since before legalization!) we’ve been creating spaces for enthusiasts to gather and share their love of everything cannabis. Our mission is to provide a welcoming, positive place for smokers new and veteran, young and old. Welcome to our Cabana—we built it for you.
There’s no ordering off a confusing menu here. We’ve got all our cannabis out on the floor so you can take your time, browse, and get recommendations from our beyond friendly team. And there’s always something going on at Canna Cabana—let’s get you up to date on the latest weekly deals, promos, and sweet giveaways.
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I recently visited this Canna Cabana; let me start by saying I was served by an employee named Fayte. As soon as I walked in, she approached me with a poor attitude. I was in the process of getting my ID out, and instead of greeting me politely, she said "ID" in an annoyed tone. She could have said, "Hi there, how are you? Can I see some ID?" Instead, she seemed rushed to get me out of the store.
While I was looking at the Elite products, she asked me three times if I was an Elite member. The first time, I said "yes," but she asked again and once more. It came off as if she was shocked that I, an Indigenous woman, wanted to buy Elite products and could afford a membership. It felt very ignorant.
At checkout, I used my brother's elite membership as I don't smoke. He was sitting outside for personal reasons (usually he comes in). The total was $96.22 for three vapes. I wasn't aware of the policy that only a partner or yourself can use your membership—not family members—unless they are present. I have used it before with my brother present at other Canna Cabanas (I pay, and talk for him, as he experiences social anxiety, while he just stands next to me, and shows ID). I would have appreciated being told politely. She could have said, "I'm sorry, I can't do this. Here's what I can do: is he with you? If not, maybe you can look at other options that aren't on his account." So I left, and I let her know she was being difficult n I will take my business elsewhere.
Howev ..
Service from the staff here has been bar none. I managed to go in, get help in deciding on a new battery *and* a couple carts, and back out the door by the time my next bus was going by. Come see them if your in the region!
I purchased recently a Good Supply 2 gm Peach Bum Vape and learned that it was defective. I called the staff at the store, and shared the details of the defective product. I brought the product in and they refunded me and I purchased the same product once again at the same discount price, as a Member! I highly recommend to my Family and friends to come to Canna Cabana and find a variety of Cannabis products to fill your needs/wants and be treated as a VIP Customer.
Bill is always great to deal with. Every once in awhile a product doesn't work properly but they're always more than happy to do a switch on it. Most of the employees are good to deal with and prices aren't horrible
Customer service is great forget his name but bro set me up very quick with it and very vibey felt like i was over at a friends for a quick second
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(780) 784-8092
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