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So According to an UEM Employee the manager on duty who process a return of a product will have the amount deducted from their paycheck if BC Cannabis rejects the Refund...This fully explains why I just had the worse customer service and that putting it mildly.
This is the reason for the one star
Five days ago i purchased a Canister (Creme Royale Kush Liquid Blunt Cartridge). I buy about 3 per month from you location. I go to the same location multiple time a week and I know 90% of everyone that works there (some of them outside of the store) and every can attest to my honesty. But every now and then I get a defective canister. Months ago I bought the same (Creme Royale Kush Liquid Blunt Cartridge) and after a week it started licking but it was low enough by then that i just suck it up but i did take it to the office and they nicely said it was too low but i showed them the leak.
This time around, the same Brand started leaking days into purchase. So left it alone until i was able to take it to the store. The Leak was so clear i thought there was Zero chance they wouldn't care. I go into the store and spoke with one of the regular workers and he looked at it and said "oh shoot, yeah, let me ask my manager". 2 seconds later (2 Seconds) he comes back and said "my manager said we can do it" so I said no this is not ok you can clearly see a leak can i talk to the manager. A female manager (Assistant i believe) walked over to me and said its less than half. I to ..
Honestly I came in there after having a cry and scream singing the whole car ride there, and the door person is always chill and friendly points you exactly where to go and everything is so seamless and organized. And tonight a person with great lashes helped me out beautifully! The proof is me sitting here enjoying the the product writing this memoire because it's been a helluba day and the staff were impeccable.
Huge shoutout to Alex — hands down the best budtender I've ever met. GIVE THIS MAN A RAISE. His product knowledge is on point, and every suggestion he's given me has been fire. Not one bad pick. He's got that perfect mix of chill vibes and expert advice. (Btw he's helped me not once but at least 5 times over the years that's why I make sure to tip him each time, bro does not miss.)
We've been coming here for almost a year now and we've always been happy customers! The online ordering and delivery is super convenient and well thought out so that it's easy to use and not confusing or complicated. The store itself is a vibe and is super fun and positive inside, and they have a great selection of product at a fair price. It's nice to have a good dispensary in the neighbourhood ;)
Went to purchase products on October 16th 2025. Sold old/ bad product
Look at the packaged dates they're selling 5-year-old product. This dispensary has gone way downhill. They have 0 oz available at affordable prices. Only $170 plus they're starting to package five gram bags for 40$+ And look at the *packaging date"****** they tried selling me weed from 2021. It's 2026. It's so dry. It's like rocks and sand. Do not support
To claim it's back stock or old product is false.
$30 for 3.5 grams of Humboldt county packaged 2021 August and 3.5 of berry pack package January 2022.
It's October 2025.
Meaning this is 4 1/2 year old bud. Absolutely disgusted. This location opened in 2021. Meaning they are still holding product from the day they opened..... This isn't this discounted or blow out products. It's a bad product that will get individuals sick
Edit in response to owner: This review is made due to the fact that I was not informed this was discounted bud. I went in asking for an ounce and you guys only had three options from $170 to $200... So I got 2 eigths a hybrid and a sativa mid-tier priced nowhere did it say blowout price or discount? And I was refunded in cash clearly for no paper trail which is against the LCBN rules. I used to come here all the time and get multiple ounces at least once a week. I won't be coming back
On top of that, your employee tried to argue with me that I didn't know anything about weed or THC CBN contents. It's clear as day one Goog ..
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102-8860 201 St, Langley BC
(778) 298-8653
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