BC Cannabis Store
7019 120 St, Scottsdale Centre Mall, Delta BC
| 3.2 | ★★★ ☆☆ |
(36) |
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I just had a horrible experience at this store. I brought back a second cart that stopped working from the same brand within a few days. Same problem with both. When I went to the store to get an exchange I was told that since its less then half that I had to contact the manufacturer. To which I asked, can you assist with that. Their manager, Harsh or Harg said no they cant. When I asked for a regional managers phone number I was told he cant give it to me. When I asked for head offices number I got the same response. As I pulled my phone out to start looking for it myself, he grabbed the pack and all of a sudden he can contact the manufacturer now... the manufacturer told me to contact them independently and they would help me out. I said thanks and told the manager that I wasnt upset at him personally and he said "well it felt personal but its okay its all business" with a smirk. If your in the customer service industry, maybe don't put people in positions of power where they'll turn the rest if the staff into versions of themselves. Unless this is just what we should expect from BC Cannabis Stores. Lets see if anyone from head office actually reaches out. Do you actually care about clients? Or just doing your 9 to 5 as miserably as possible.
Such an enjoyable atmosphere even when it is busy, everyone is kind and helpful and non judgemental. I've had the best experiences coming here and I recommend this location to others for their needs.
I highly recommended this store and the staff! Very friendly and they always strive for a good selection of products. I highly recommend talking with Ravi! He is extremely knowledgeable and his customer service skills are top notch! They are lucky to have him and thank you again for a great experience! The owner of the store Harsh is great! Starts from the top down! Cheers
This was my first time in a "BC Cannabis Store.
Service with a…🤷♂️
The customer in front of me was given the wrong product that the Budtender had recommened. 🤦🏼♂️
The other employee did her best to avoid customers. When i was able to order she brought me the wrong item. 🤯She barely spoke.
Ps govt stores have lower prices because they don't charge themselves the fees they charge private stores including delivery.
Shop private stores for customer service.
Excellent set up made it super easy with staff ready to help me as soon as I walked in with lots of knowledge ready to go. Highly recommend
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