Canna Cabana
880 10th St #105, Hanover ON
| 3.6 | ★★★ ★ ☆ ☆ |
(31) |
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Good selection, comparable prices. Staff is friendly, informative and I always leave very happy with my purchase
I visited this establishment to purchase some product for a friend. They had said that I could receive a substantial discount if I became a member. The staff informed me that this was in fact true, so I signed on and did in fact get a discount.
I returned this week to make another purchase expecting to recieve a similar discount now that I'm a member. I picked a product I've purchase from OCS in the past only to find out there was no discount unless I paid their fee and upgraded to an "Elite" member status.
What a scam. I inquired as to why I should pay a "fee" to recieve a "discount." What kind of scam are they running here? I turned and walked out telling them to delete my membership and I will not be returning.
BTW, the exact same product was $4.00/3.5g more than OCS can deliver to my door. There are plenty of other options available locally. Buyer beware.
Lost my wallet in the snow, had a birth certificate, still wouldn't serve me. Even though I have been served by the same people over and over and clearly a person in their 30's.
The woman who came to let me in was very rude and clearly in a bad mood. When she asked me for my identification and I said I didn't have it(I'm clearly close to 50) she barked at me "well you'll need it" and turned around and walked away.
Once I came back (against my better judgment) with my id she let me in and then again barked at me "what can I get you?" As soon as I said I was looking for cbd oil for my animals she cut me off and very rudely and angrily said " I cannot give you any recommendations on it", this I can understand, but her tone of voice and overall mood was very rude and uncalled for especially in a customer service position.
When I replied that I didn't ask for her recommendation but was in fact there to see what product was available, she was clearly angry that I was even there and said there was only 15 or 50 available. When I said I would take the 15 she went to the back, got it, came back out front, scanned it and then set it on the counter saying (still rudely) receipt or bag? I said no thank you and left.
Rude and ignorant people should not work in customer service. This was before 10 am and I went in friendly and looking for product and left feeling as though I had wasted someone's time by being there. I also left with the knowledge that I won't be back!
I am so disappointed to learn this company unlawfully harass elderly customers at the door, for a valid identification, like it matters. But but but it's a company policy for us to demand your papers!!!! Nazis of corporate trash company.
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