Called to inquire about an item and was told by the lady working it's too busy and unless I'm in the store I can't be helped, and proceeded to hangup.
First, I'm in St. John's and asking about this for someone whos in this town but doesnt have time,
Second, it can't be that busy in the boonies at 2:30PM on a SUNDAY, compared to the "Busy" we deal with here.
Maybe check with your employee's to better their customer service skills and how they present themselves over the phone/when asked about specific items and don't have them tell the customer to "Show up and look" I'm unsure how things work in the boonies but if this happened with an employee in town it wouldn't fly, specially the attitude that was presented.
You're an employee if you have customers you can tell the person on the phone to wait, not "show up and look in the store", it's Sunday I can wait for you to "deal with your busy customers".
If i do ever come back to this town, this is the last store I'll show up too.
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