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Please read: I recently shopped here for the first time yesterday. When I opened my cartridge and tried to use it, it kept saying shorted on my battery so I assumed it was just a connection issue. I tried to look for their return policy online, I couldn't find it on their website but I did take another look at the receipt and there it was on the bottom. When I was trying to look for their policy, I was reading the reviews and it seems like people were having trouble returning cartridges. So I was a little skeptical that I wasnt gonna get a return but I thought I would go in and try anyway.
They were amazing about it! they looked at it and tested it, there was an actual manufacture problem with it and they returned it no problem. I asked them about the reviews they have online just being nosy and curious. They explained to me that a lot of poeple come in without legit manufacture issues (i.e. trying to get a free cartridge with there cartridge being almost empty. or because they simply didnt like it) and therefore they are unable to return it.
I just wanted to leave this review because it seems like a lot of these other reviews are one sided and they didnt get what they wanted to they take it out on the store, which i think is very unfair, they work hard and have policies for a reason. So if you do end up going here just know they are amazing and fair, people just suck. Don't let the reviews fool you.
I've been a regular customer here because one specific strain helps manage my chronic health conditions. During my most recent visit, I was sold a product that turned out to be completely empty when I opened it at home. The safety seal appeared to have been cut and completely EMPTY of all product.
I returned to the store within about an hour and a half (as soon as I was able), with the receipt and original packaging, but was told there would be no refund or exchange and that staff "didn't know what happened."
As someone managing multiple chronic illnesses and chronic pain, I have limited energy. This experience was very discouraging and distressing. It also felt unsafe… as a survivor of SA, receiving a product that appeared tampered with is unsettling. I've kept the packaging and reported the issue to the proper regulatory bodies so it can be reviewed. I'm sharing this so others can double check that their safety seals are intact before leaving the store.
Do Not shop here unless you want to get ripped off. I purchased product here several times and always felt the product was less than what the bag said. On my last purchase I actually weighed the product and it was off by a couple of grams. When I called the person that I purchased the product from,
he advised me to call Pure Sun Farms. I emailed them with no response. I think it is the store's responsibility to make sure that what they are selling is the correct weight and the CUSTOMER is not getting ripped off. Clearly some product is being chinced along the way! I will NEVER purchase anything from here again because I don't know how many times I was ripped off. Be aware and have them weigh the product infront of you before purchasing anything. Do not buy their sealed bags because the weight on the bag is definitely not what you get. Don't waste your money and get ripped off.
Been a customer since the day they opened 3 years ago. Spent thousands on products, and many good interactions. However the only time I needed something from them beyond handing them money for a product, they failed miserably. Purchased a Brindle Farms cartridge and within two days the coil shorted out and was not producing any vapour. Half full 2g rosin 510 cartridge so it still had a gram of product that was wasted. Manager had a look at the cartridge and pointed to the 80% full policy required for returns that was printed on the receipt, and said he wouldn't be willing to take a loss on a product in case the manufacturer wouldn't take it back. Gleefully folded his hands and told me his hands were tied. Didn't even try to contact the manufacturer or offer any remedy.
I walked over to Valu Buds, and since I'd been just burned by La Canapa I asked about their policy before purchasing a new cartridge. They assured me they would work with the manufacturer if there were any defects, and said they would not have a minimum fill level for cartridges to be eligible for warranty.
If you can't take a loss on a $60 cartridge I can't imagine how poorly this store will do once you lose business from unsatisfied customers.
Terrible service.
Go to Value Buds right next instead !
The staff got mad and slamming the cabinet for delivering wrong items. Try to cause troble by coming out and get me the display as one of the exchange. (Intentionally just took one out of the fridge, coming out with a key to get the display item as the other)
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8002 Granville St, Vancouver BC
(604) 261-2999
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