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Had a great experience at this shop! Laura was incredibly kind, welcoming, and really knows her stuff. She generously gifted me a hat for my birthday, which was such a thoughtful gesture. I also ended up winning a projector in their raffle — such a nice surprise! I'll definitely be coming back. Highly recommend checking this place out and saying hi to Laura!
Dear [Store Manager / Customer Service],
On August 1st at around 4:05 PM, I entered your store to make a purchase. At first, the interaction with the staff member was polite. However, things changed quickly and unprofessionally.
While I was examining a product that she showed me, I touched the package to read the details. She abruptly grabbed the item from my hand and said I couldn't touch it. While I understand if there are store policies about handling products, her tone and behavior were unnecessarily aggressive.
I made a quick decision to buy the item, and asked, "Can I touch it now?", to which she replied, "Yes, you legally bought it." This sarcastic response was already inappropriate.
Then, as I was exiting, she commented on where my car was parked, saying "You parked illegally." This is none of her business and completely unrelated to her role in the store. I pointed out that she hadn't even checked my ID, yet was making assumptions about legal or illegal actions.
Finally—and most disturbingly—she said: "Do you have any mental problem?" This was deeply offensive, discriminatory, and unprofessional. Such a comment is completely unacceptable, especially in a customer-facing role.
I do not know the employee's name, but I urge you to take this complaint seriously. Her behavior was disrespectful, invasive, and potentially discriminatory. If your staff are expected to uphold basic courtesy and professionalism, this was far from it.
I hope appropriate action ..
Don't usually leave reviews for stores but here to warn you - the old man with a British accent working there today is SO rude and went out of their way to create a toxic and unfriendly environment. Super bad vibes!!!!!!!! I decided to leave and not even give them my money. DO NOT support this store they don't care at all about customer experience at all. Give your money somewhere else!!!!!
Staff is always kind and helpful, very knowledgeable. Great product knowledge and recommendations. They have gone out of their way to assist me and my needs.
Store is always looking amazing 👏 cleanliness wise and the decor.
Went here for the first time today and the gentleman was very helpful. I don't have a lot of experience with weed but he walked me through all the things I had questions about. On top of that it was fairly busy, non stop traffic but everyone seemed very happy with their purchases. I'm looking forward to the weekend to give my purchase a try
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115 1st St E, North Vancouver BC
(604) 924-5799
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