Discover BC Cannabis Stores’ diverse range of edibles, concentrates, cannabis oils, capsules, CBD oils, pre-rolls, and dried flower—available in indica, sativa, and hybrid options with varying potencies of CBD and THC. Cannabis accessories are also available to purchase.
ⓘ
The Ratings Trend indicator represents the change in overall rating from the most recent 5 reviews vs the combined rating of the most recent 10 (or up to 10, min 6 reviews required). A greyed-out indicator is displayed when there are insufficient reviews available, or there is no significant change in rating trend detected. [close]
Today around 6 PM, I had one of the most rude and humiliating customer service experiences I've ever encountered. I approached the cashier, a dark-skinned woman, and asked for product recommendations as I was feeling genuinely unsure about the options. When I noticed the item she suggested had a higher CBD percentage than I was looking for, I politely asked if she could show me something more in line with what I had seen earlier while browsing.
At that point, I felt so uncomfortable that I simply agreed to purchase what she showed me, just to end the interaction. As I was completing the transaction, she said to me:
"You clearly knew what you wanted, don't ever ask for recommendations if you already know it."
I was shocked and hurt. Even if she was having a bad day, there's no excuse for that level of dismissiveness and hostility toward a customer simply asking for help. I walked away feeling deeply disrespected and uncomfortable.
This experience has left such a negative impression that I won't be returning to this store again.
i've asked for a disposable vape and one of the employee showed me something totally different from what i want. then i realized and since the store has return policy i took it back. they didn't return. she said that i've already opened the package can not return which is she sold me a wrong item. doesn't even make any sense. nice people but would never go back
The counter guy lost it on me when I didn't show 2 pieces of ID right away. I just wanted to ask if you can break the 100 dollar bill LOL then he made me face my ID directly to him cause he can't see it. Like you have hands too or just say sorry, I can't see or something..
I was a happy camper but I dont think he should be working customer service roles with that attitude. Don't feel so bad knowing I'm not the only one that experienced this.
Thank you for losing a customer and all the locations now. There's plenty of other stores.
I don't really leave reviews anywhere, but I was really surprised at how awful the reviews were for this store. This store is the cheapest weed you will find in the area, I wouldn't be surprised if other stores are leaving bad reviews.
I have been shopping here since January (far more regularly than I should) & have had nothing but positive interactions with the staff in store. I'm often high when I go in, and they're always patient when I ask a million questions about different products & happy to help me out.
Only thing that ever was a slight "issue" for me was when I bought a pen for a for the first time. Girl on the counter was super helpful and nice explaining things, told me I could return it if I didn't like it or it didn't pull etc. I went in the next day and asked to return it since I didn't like it (usually smoke flower only), but the guy on the till said he couldn't help me and suggested I complain to the manufacturer directly.
Would recommend to any stoner that isn't a Karen seemingly hoping for the staff to smoke their weed for them too lol
I went there at around 415pm on March 16th. The gentleman at the door was amazingly nice, made me laugh as I walked by, like super inviting and refreshingly good customer service. The lady with dark hair at the counter on the customers right was kinda snooty and rude. I said hi how you doing, her response was "good what do u want". Just rather dry, no eye contact, the interaction was a little uncomfortable. Maybe it's just me I dunno but I don't think it was. Not asking for anyone to be straight up fake with me but don't act like I'm disrupting your day and I'm on your nerves
Dispensaries
Location Unknown
Cannabis Products
Brands / Producers
Cart / My Orders
Account Profile
Store Management
List View
on your browser bar and 
4429 Kingsway Ave, Burnaby BC
(236) 484-0195
Send an Email
Store Website
Pre-order Menu
Nearby Stores
