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Making this review to remind myself as much as warm others: abusive, unaccommodating staff. There are a shocking number of cannabis stores in this city, the fact they believed they had the power to act this way is insane.
Business does not acknowledge their own mistakes when handing the wrong product to clients. They took back the products after arguing about the packages being opened (Friend needed to open the packages because he thought they were the blunts he ordered, not cartridges like he was inadvertently handed.) They refunded only half the amount, keeping the remainder of the money, while my friend received no product whatsoever at the end. This is shady business practice, and I highly recommend visiting any other cannabis store in the city.
Staff doesn't seem like they want to help people and you can tell the manager is the worst. Has no standards, and when they do, seem to speak to their staff condescendingly. Went in a few times and and got bad vibes every time, won't be going back again.
I went in a couple of days ago asking for 3 blunts and one disposable vape. I opened two packages before I realized that there were no blunts but vape cartridges which are useless to me. I go in today to return them and she tells me that she can't accept them because there is nothing wrong with them but she can call her manager and ask. After she calls the assistant manager, he tells her he can't help and to call the manager. So instead of talking to her and working out the situation, she hands me the phone. I explain the situation, and she says that if I was her I'd be smart enough to realize I was charged too much. She makes me repeat myself 3 times while I can hear her taking bong rips. Then she returns one and refunds me 50% back for the other. So I paid 50% to not even keep it. Their old staff was great but it's gone downhill big time. Would recommend to go anywhere else. Absolutely ridiculous behaviour from the staff that sold me all the wrong stuff in the first place, and the completely disrespectful management.
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