Tokyo Smoke, cannabis store in Ottawa, ON

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Tokyo Smoke

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Street map for Tokyo Smoke, 297 Richmond Rd, Ottawa ON

Street view for Tokyo Smoke, 297 Richmond Rd, Ottawa ON

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3.9

★★★★

☆

(18)

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297 Richmond Rd, Ottawa ON

(343) 588-0437

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Open 9:00am - 11:00pm

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Elevated Cannabis Is Here. Finally.

Tokyo Smoke’s varietal collection is here to activate your intent. We believe that responsible cannabis is a tool that can turn your good intention into better actions to live your best life. Whether you need to relax, recharge or re-invent, we’ve got you.

We have been changing the public perception of cannabis since its inception through well-designed products and immersive retail. We’ve come a long way, always with the core belief that intentional cannabis usage can better people’s lives. Tokyo Smoke empowers consumers to make well-informed decisions about safe, high quality products.

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User Reviews

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5.0

★★★★★

Joanna NDec-23

BEST Store since reopening! Nadine- offered me the best prerolls Sonny- recommended vapes Othmane- Cannabis Genius ( like apple genius) Kyle- Manager that made all this happen and directing me to a great deal on OZ! Thank you to THIS STORE!!

1.0

★

☆☆☆☆

M&MSep-23

This is the welcome we received after 'banging' on the door at 10:05 am after this employee was late to work. Not surprising for this location unfortunately, please do better at choosing your employees!

1.0

★

☆☆☆☆

Karl TMay-23

Horrible customer service. We bought a vape cartridge and battery and tried it the next day and couldn't get it to work. My wife went back to ask if we were doing something wrong. Turns out the battery was defective. The salesperson commented that some of them are bad. He then said he couldn't replace it, or give a refund and we would have to contact the manufacturer. He also said that maybe it broke after we got it home. When my wife got home, I went in to hear it for myself. I said that I wanted to clarify that even though we've been going to the Richmond store since it opened, they were willing to throw away our business for a $10 battery. He said yes. I then asked that given they have the same products, and are forced to price everything the same, how do they expect to compete with the three other stores on the block, if not with superior customer service. We'll, they got what they wanted. We'll never go there again. I recommend Unplugged 8 doors down.

1.0

★

☆☆☆☆

Krishna DFeb-23

One of the worst store I have ever seen. I have called the store at 20:58 and confirmed with one of the employee named Berklin, she confirmed that the store is open till 22:00 and I drove to the location in 15mins and by the time I arrived it was 21:15 and the store is closed and the sign says its open. So i called the store and now the employee tells me that her manager ( Sarah) told her to close by 21:00. They couldn't even communicate it to me don't understand why they are running this store and moreover they don't even say a simple sorry for what happened and instead are being sarcastic for what happened. Maybe they are lighting up some joints inside not sure. The owner of this store needs to feel ashamed for running such store with such employees and good luck running in future. I can guarantee me or my friends will never be encouraging this store.( PS: The store sign still says OPEN by the time I went there and they had paper on the door with store hours and the they have striked 22:00 to 21:00 😂)

5.0

★★★★★

Corey LJan-23

The best dispensary service I've ever received is from this location! Knowledgeable and friendly staff. Everything is quick and easy, and the store front is always so clean and organized. I've had many questions and everybody always has an answer for me, or they inquire with a coworker.

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Tokyo Smoke

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