This a one off experience. This is usually a great store, good service, great selection. Service was a zero today.
I pull up to the store, during regular hours and it's closed. Sign on the door saying it'll be a 15 min wait. I wait.
The employee shows up with take out food, gives me the worst service, unfriendly, unapologetic for making customers wait (never mind the few that drove off and didn't wait), not even a mention of it. If I wasn't looking for a specific product, I would've left. There was even a discrepancy between what was on the menu and what we were sold (menu had package content count wrong). I asked about this and the condescending explanation was unreal and incorrect. When I called the employee on their terrible service, they said, "I'm entitled to a break". Fitting words, entitled. I agree, pack a lunch and don't close the store.
You're there to serve the customer. Yeah, I took time to write this, and yes, I care about service.
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