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I recently went in for the first time and I was very impressed. The staff were very friendly and knowledgeable. The store was clean, stylish and easy to browse. I enjoyed my visit and will definitely go back again!
​My recent visit to this Spirit Leaf location was incredibly disappointing due to a complete mishandling of a simple customer interaction by the manager. I attempted to price match a regularly priced chocolate edible, as is a common practice in competitive retail environments.
​The manager refused, claiming it would be "illegal" for him to do so and that he could face charges from the AGCO. This is a baffling and, frankly, unbelievable excuse for not honoring a competitor's price. When a customer is being fed false information about provincial regulations, it severely damages the credibility of the entire establishment.
​I calmly attempted to find a solution, even suggesting he sell it to me at their cost since he was unwilling to match the competitor's price. This too was flatly refused. Instead of working with a customer, the manager chose to escalate the situation, becoming confrontational and unprofessional.
​This single interaction is a very poor reflection on the Spirit Leaf brand. It suggests a significant gap in training regarding company policy, de-escalation, and basic customer service. I urge head office to look into this incident and re-evaluate the training provided to its management staff. A customer should never leave a store feeling gaslit and disrespected for a simple price inquiry. I left empty-handed and will be taking my business to competitors who value their customers.
These peeps are some of the coolest around, everything from genuine conversations to all the help they can give. If you are unsure of anything spirit leaf can help you along the process of understanding which product would best suit your taste and needs. 100/10 recommend
The store has wide variety of products and also the staff here is very friendly and knowledgeable. The budtender Laney was super friendly and helpful.
Sky gave me phenomenal service. Everything she recommended was just what I like. I am very impressed with her product knowledge and service . She was very patient and informative. It's a great atmosphere here and very well laid out store. Highly recommended
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120 Park Pl Blvd #1, Barrie ON
(705) 725-1224
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