If I could give Cost Cannabis, and Carly (their non-delivery delivery driver) 0 stars, I would.
For a few months now, we've only kept coming here for Theresa and the good pricing. We've had multiple bad delivery experiences, some prior "your order didn't make it out" experiences, pickup orders being forgotten, staff not knowing where anything is stocked, but this one truly takes the cake. Now that the store has no manager, we've reached the point of their driver outright lying about "pounding on the door" of our highrise apartment, where we live with our German Shepherd. Regrettably, no one in the apartment, or our nosy neighbours managed to hear the absolute uproar we're sure she was raising mere feet from where we sat. Somehow in her desperate attempts to cure our dog's temporary loss of hearing she must have forgotten about her phone. This wouldn't in and of itself be a good enough story for a review though, so we continue. No one at the store bothered to call us and let us know about the failed delivery, and naturally the delivery driver left for the night immediately after returning the undelivered orders. When we finally got someone on the phone, they said that they were unsure what happened, and indeed had no plans to call us. After a productively unproductive conversation, we are now being gaslit on my personal cell phone by dear Carly, about her supposed SWAT-team level knocking on our door, and how this is indeed not her problem nor her fault. So in summar ..